Renew subscriptions¶
The foundation of any subscription business model is recurring payments. This is when customers reliably pay a regular amount at specific intervals, in exchange for access to a subscription product or service.
Subscription renewal is the process customers follow when they willingly choose to continue participating in, and paying for, a subscription product or service.
Subscribers experience the renewal process at different intervals – weekly, monthly, annually, etc. – depending on the duration of the agreed-upon contract.
Most companies that offer subscriptions prefer to automate the renewal process for customers. However, manual subscription renewals are still used in some cases.
With the Odoo Subscriptions application, a company can manage all of its subscriptions in one place. Renewals can be processed automatically, or manually, include additional products or upsells per renewal order, and be filtered in batch views to quickly locate customers who need to renew their subscriptions.
Subscription renewals¶
In order to renew a subscription, a quotation with a subscription product must be confirmed, with a configured Recurring Plan selected.
To open a subscription quotation, navigate to , and select the desired quotation from the list. Or, create a new one by clicking New to open a new quotation form.
Note
Only a singular product is required.
A subscription service counts as a product, as it is considered a recurring product.
Subscription quotations must be confirmed, and payment from the customer for the initial subscription must be invoiced and registered in order to successfully open a Renewal Quotation.
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For more information on the above process of confirming quotations and invoicing payments, see: - Créez des devis. - Paiement en ligne pour confirmer la commande
Once the payment from the subscription quotation is confirmed, the quotation turns into a sales order. An In Progress tag is applied to the sales order form, and a series of buttons also appear at the top of the sales order, including a Renew button.
When the Renew button is clicked, Odoo instantly presents a new renewal quotation, complete with a Renewal Quotation tag.
From here, a standard sales flow can occur to confirm the quotation. This typically begins by clicking Send by Email, which sends a copy of the quotation to the customer, by email, for them to confirm, and eventually, pay for.
Note
In the chatter of the Renewal Quotation, it is mentioned that this subscription is the renewal of the subscription from the original sales order.
Once the Renewal Quotation is confirmed, it becomes a sales order, and a Sales History smart button appears at the top of the page.
When that Sales History smart button is clicked, Odoo reveals a separate page, showcasing the different sales orders attached to this subscription, along with their individual Subscription Status.
Additionally, once the Renewal Quotation is confirmed, an MRR smart button also appears at the top of the sales order.
When clicked, Odoo reveals an MRR Analysis page, detailing the monthly recurring revenue related to this specific subscription.
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